Account & sign-in
Include the email you use for Dwell and any error message. Password recovery or changes are not offered for sign-in.
Dwell support
A little help
from our side.
Questions about Dwell? Tell us what happened and where you got stuck.
Let’s work it out.
Email us for account help, app issues or privacy questions.
Matthewfosterr@icloud.comFor adults 18 and older.
What can we help with?
Neighborhoods & activities
Tell us the neighborhood or activity name, what you were trying to do, and the date and time of the issue.
Voice, video & messages
Include your device model, operating system version and whether the issue affects a voice room, a call or a message.
Porch Coins & gifts
For purchase questions, include the transaction reference and approximate purchase time. Use the app’s restore-purchases option when relevant. Store refund policies apply.
Before you send
A short description and the exact error message help us understand the issue. If you attach a screenshot, hide other people’s personal details.
Never send your password, payment-card details or confidential conversation content.
Reporting & blocking
Use the in-app action menu to report a person, message or content. You can also block neighbors and hide messages.
Read the community termsPrivacy & account deletion
The account-deletion option is in Settings. For privacy questions, use the support email above.
Read the account-deletion policyCamera, microphone & reminders
Review access in Settings → Permissions. Photos use the system picker; activity reminders are optional local notifications.